Terms & Conditions (AGB)

(Valid for purchases made through www.beatrizherrera.de)
Legal Notice for German Customers: This page is automatically translated into German using machine translation. The legally binding version of the Terms & Conditions is the English version. All legally required information for German consumers is provided in German during checkout and in the order confirmation email, in accordance with German law.

1. Scope of Services
These Terms & Conditions apply to all products and services offered through our online shop and artistic practice, including:
Freelance illustration services (scientific, editorial, academic, institutional)
Original artworks created by Beatriz Herrera
Mini Atelier products (handcrafted items, wearable art, small objects)
Digital illustration products
Producers Galerie offerings (curated artworks by Beatriz Herrera and invited guest artists)
Colors, textures, and finishes may vary depending on your device display.
Provider Information
The provider of all products and services offered on this website is:
Beatriz Herrera Campo / Mini Atelier by Beatriz Herrera Eisenacher Str. 13 37085 Göttingen, Germany Email: contact@beatrizherrera.de
We operate both freelance artistic services and commercial handcrafted products under the same ownership. All items and services offered through this website fall under these activities.

3. Conclusion of Contract
The presentation of items in the shop is not a legally binding offer.
By clicking “Place Order”, you submit a binding purchase offer (§ 145 BGB).
You receive an automatic confirmation of receipt; this is not acceptance.
The contract is concluded when:
we explicitly accept your order in writing, or
we dispatch the ordered items — whichever occurs first.

4. Prices
All prices are total prices according to § 19 UStG (Kleinunternehmerregelung).
No VAT is charged.
Shipping costs are displayed separately at checkout.

5. Payment Methods
We accept:
Credit card
Debit card
Google Pay
5. Payment Methods
We accept:
Credit card
Debit card
Google Pay
5.1 Credit/Debit Card
Cards may be pre-authorized at checkout. The actual charge occurs when your order is shipped.
5.2 Google Pay
Requires a Google account. Google Pay is subject to Google’s Terms of Service.
5.3 Failed Payments
If a payment is reversed due to insufficient funds or incorrect information, you are responsible for any resulting fees.

6. Delivery & Shipping Conditions
6.1 Delivery Address
Items are shipped to the address provided at checkout.
6.2 Delivery Times
Orders are usually processed once per week. Standard delivery within Germany/EU: 2–5 days after dispatch.
6.3 Shipping Costs
Free shipping for original artworks up to 21×30 cm (Germany & EU)
Larger originals:
4,00 € (Germany)
7,00 € (EU)
Outside the EU: contact us for individual arrangements.
6.4 International Orders
Non‑EU customers are responsible for customs duties, import taxes, and additional fees.
6.5 Failed Delivery
If an item is returned due to an incorrect or incomplete address, the buyer bears the cost of re‑shipment.
6.6 Self‑Collection
Available upon request. No shipping costs apply.

7. Retention of Title
Items remain our property until full payment has been received.

8. Transport Damage
If items arrive with visible transport damage:
report the damage to the delivery agent immediately, and
contact us as soon as possible
Not reporting damage does not affect your statutory warranty rights.

9. Digital Products
Digital products are delivered electronically via email or download link. Once the file has been sent, the product is considered delivered. Digital products cannot be returned or refunded after delivery.

10. Custom Illustration Services
10.1 Project Process
Custom illustration projects typically include:
Content brief, conceptualization, and research
Visual development with feedback rounds
Final delivery in agreed formats
Major revisions or additional concepts may incur extra fees. Editable source files are not provided unless explicitly agreed in writing.
10.2 Contracts
Commissioned work is carried out under a written contract or Offer outlining:
scope
timeline
pricing
usage rights
revision policy
cancellation terms
Deposits are generally non‑refundable. Usage rights are granted only as defined in the contract.
11. Offers & Quotes (Service Agreements)
For smaller projects, a written Offer may replace a full contract. A binding agreement is formed when the client:
accepts the Offer in writing, or
confirms the project (e.g., deposit payment)
Work begins only after acceptance and receipt of required materials.
In case of conflict, the following order applies:
Individual Offer
Service Terms
These Terms & Conditions
12. Copyright & Usage Rights
Unless explicitly transferred in writing:
all artwork and digital products remain the intellectual property of Beatriz Herrera Campo
no rights are granted beyond personal use
commercial use, reproduction, or redistribution requires written permission

13. Right of Withdrawal (Consumers Only)
Consumers (§ 13 BGB) have a 14‑day right of withdrawal for eligible physical goods.
13.1 Exercising the Right of Withdrawal
Send a clear statement to: Beatriz Herrera Campo Eisenacher Str. 13 37085 Göttingen Email: contact@beatrizherrera.de
13.2 Exclusions
No withdrawal right for:
custom-made items
personalized artwork
commissioned illustrations
digital products already delivered
13.3 Effects of Withdrawal
If you withdraw:
we refund all payments including standard shipping
refunds are issued within 14 days
we may withhold the refund until we receive the returned items
you bear the cost of return shipping
you are liable for diminished value caused by improper handling

14. Final Provisions
If any provision of these Terms is invalid, the remaining provisions remain in effect. Contracts are governed exclusively by German law, excluding CISG.

Online Dispute Resolution
EU platform: https://ec.europa.eu/consumers/odr We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

Last updated: 02.09.2026