Returns & Withdrawal Policy

Returns & Withdrawal Policy (EU/Germany Compliant)

(Valid for purchases made through www.beatrizherrera.de)

Legal Notice for German Customers: This page is automatically translated into German using machine translation. The legally binding version of the Returns & Withdrawal Policy is the English version. All legally required information for German consumers (including withdrawal instructions, delivery details, and contractual terms) is provided in German during checkout and in the order confirmation email, in accordance with German law.

This policy applies to physical products, original artworks, handcrafted items from the Mini Atelier, digital products, and custom illustration services.

1. Right of Withdrawal (Consumers Only)

Consumers (§ 13 BGB) have a 14‑day right of withdrawal for eligible physical goods.

1.1 Withdrawal Period

The withdrawal period is 14 days from the day you or a third party designated by you (other than the carrier) receive the goods.

1.2 Exclusions from Withdrawal

The right of withdrawal does not apply to:

custom-made items
personalized artwork
commissioned illustrations
digital products already delivered
services already fully performed with your consent
sealed items not suitable for return once unsealed
items that cannot be returned without damage due to their nature (e.g., fragile one‑of‑a‑kind artworks)

These exclusions are defined by § 312g BGB.

2. Physical Products & Handcrafted Items

(Mini Sketchbooks, Mini Worlds, Wearable Paintings, Original Artworks)

2.1 Eligibility for Refunds (Defective or Incorrect Items)

You may request a refund if:

the item arrives damaged, or
the wrong item was delivered

Please contact us within 14 days of delivery at: contact@beatrizherrera.de

Include:

your order number
a description of the issue
photos of the damaged or incorrect item

2.2 Non‑Refundable Situations

Refunds cannot be issued if:

the item was damaged due to improper handling after delivery
the item was returned without prior notice
packaging or accessories essential to the product’s value are missing

2.3 Return Shipping Costs

If your refund request is approved:

we cover return shipping costs for damaged or incorrect items
for all other returns (including withdrawal), the customer bears the return shipping costs (Art. 246a §1 Abs. 2 Satz 1 Nr. 2 EGBGB)

3. Digital Products

Digital products are non‑refundable once delivered.

A digital product is considered delivered when:

the file has been emailed, or
the download link has been provided

3.1 Loss of Withdrawal Right (EU Digital Content Rule)

By purchasing digital content, you expressly agree that delivery begins immediately and acknowledge that you lose your 14‑day right of withdrawal once the digital file has been provided, in accordance with § 356 Abs. 5 BGB.

If you experience technical issues accessing your file, we will assist you.

4. Custom Illustration Services

Custom illustration services are excluded from the right of withdrawal under § 312g Abs. 2 Nr. 1 BGB, as they are:

personalized
created to client specifications
individually produced

4.1 Deposits

Deposits for commissioned work are non‑refundable.

4.2 Project Cancellation

If a client cancels a project after work has begun:

completed work must be paid for
any remaining balance may still be due, depending on the contract or offer
usage rights are not granted for incomplete or unpaid work

4.3 Dissatisfaction With Style or Creative Direction

Refunds cannot be issued for dissatisfaction with artistic style or creative interpretation. The project includes feedback rounds to ensure alignment.

5. Refunds & Reimbursements

5.1 Refund Method

Refunds are issued using the same payment method used for the original transaction, unless otherwise agreed.

5.2 Refund Timing

Approved refunds are processed within 14 days after:

receiving the returned goods, or
receiving proof of return shipment.

5.3 Deduction for Loss of Value (Wertersatz)

We may deduct an amount for loss of value if the item was handled in a way not necessary to determine its nature, characteristics, or functioning, as per § 357 Abs. 7 BGB.

6. Recommendations for Safe Returns (Optional)

These recommendations are voluntary and do not affect your statutory rights.

6.1 Handling Artwork

Handle artworks carefully to prevent damage or contamination. For delicate items, consider professional packing.

6.2 Packaging

Whenever possible, return items in their original packaging. If unavailable, use protective packaging suitable for fragile goods.

6.3 Announcing the Return

Please notify us before sending items back: contact@beatrizherrera.de

7. How to Request a Refund or Withdrawal

Include:

your full name
order number
reason for the request
photos (if applicable)

We aim to respond promptly.

8. Widerrufsbelehrung (Legal Withdrawal Instruction)

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

Withdrawal Period

The withdrawal period is 14 days from the day you or a third party designated by you (other than the carrier) receive the goods.

How to Withdraw

To exercise your right of withdrawal, you must inform us: Mini Atelier by Beatriz Herrera Email: contact@beatrizherrera.de of your decision to withdraw from the contract by means of a clear statement (e.g., email).

You may use the withdrawal form below, but it is not mandatory.

9. Muster‑Widerrufsformular (Official EU Withdrawal Form)

If you wish to withdraw from the contract, please fill out this form and send it back:

To: contact@beatrizherrera.de I hereby withdraw from the contract concluded for the purchase of the following goods/services: Order number: Ordered on / received on: Name of consumer: Address of consumer: Signature (only if submitted on paper): Date:

Legal Notice for German Customers: You will receive the official German withdrawal instructions (Widerrufsbelehrung) during checkout and in your order confirmation email, as required by German law.

Last updated: 02.09.2026