This Shipping Policy explains how and when we ship physical products purchased through www.beatrizherrera.de. It applies to all original artworks, wearable art, and small artistic objects.
Digital products and custom illustration services are delivered electronically and are not covered by this policy.
1. Processing Time
All orders are processed and prepared for shipment on Thursdays of the following week after the order is received.
If your order is placed on a Thursday, it will be processed the following week.
You will receive an email notification once your order has been dispatched.
2. Shipping Methods & Delivery Times
2.1 Germany & European Union
After dispatch, standard delivery typically takes:
Germany: 2–5 business days
European Union: 2–7 business days
Delivery times may vary due to postal delays, holidays, or seasonal volume.
2.2 International Shipping (Outside the EU)
We currently do not offer automated checkout for non‑EU orders. If you wish to place an international order, please contact us at:
contact@beatrizherrera.de
We will arrange shipping individually and provide a custom quote.
3. Shipping Costs
3.1 Germany & EU
Free shipping for original artworks up to 21×30 cm
For larger originals:
4,00 € within Germany
7,00 € within the EU
Shipping costs are displayed at checkout.
3.2 Outside the EU
Shipping costs vary by destination and will be calculated individually.
4. Customs, Duties & Taxes (Non‑EU Orders)
For deliveries outside the European Union, the buyer is responsible for:
customs duties
import taxes
handling fees
money transfer fees
These charges are not included in the product price or shipping cost.
5. Delivery Address & Failed Deliveries
Orders are shipped to the address provided at checkout. Please ensure your information is accurate.
If a package is returned to us due to:
an incorrect or incomplete address
failure to collect the parcel
refusal of delivery
…the buyer is responsible for the cost of re‑shipping.
6. Self‑Collection (Local Pickup)
If you prefer to collect your order in person, please contact us. We will notify you by email when your order is ready for pickup. No shipping costs apply.
7. Packaging
We take great care to package artworks securely using:
protective sleeves
rigid backing
reinforced envelopes or boxes
Whenever possible, we use environmentally friendly materials.
8. Transport Damage
If your order arrives with visible damage:
Report the damage to the delivery agent immediately, and
Contact us as soon as possible at contact@beatrizherrera.de
Not reporting damage does not affect your statutory warranty rights, but it helps us file claims with the carrier.
9. Items Lost in Transit
If your package does not arrive within a reasonable timeframe, please contact us. We will assist you in tracking the shipment and, if necessary, initiate an investigation with the carrier.
10. Questions
If you have any questions about shipping, please contact us at:
contact@beatrizherrera.de