Shipping Policy (EU/Germany Compliant)

1. Processing Time

As a small independent studio, orders are usually processed and prepared for shipment once per week, typically on Thursdays. Processing times may vary depending on workload, travel, illness, or unforeseen circumstances. During collection launches, processing may take longer due to increased order volume. If additional time is needed to prepare your order, you will be notified.

You will receive an email notification once your order has been dispatched.

2. Shipping Methods & Delivery Times

2.1 Germany & European Union

After dispatch, standard delivery typically takes:

• Germany: 2–5 business days
• European Union: 2–7 business days

Delivery times may vary due to postal delays, holidays, or seasonal volume.

2.2 International Shipping (Outside the EU)

We currently do not offer automated checkout for non‑EU orders. If you wish to place an international order, please contact us at: contact@beatrizherrera.de

We will arrange shipping individually and provide a custom quote.

3. Shipping Costs

Shipping costs depend on the type of product and destination.

3.1 Germany & EU

Miniatelier (Miniature artworks)

• Germany: Free shipping
• European Union: 6,90 €

Original Artworks

• Germany: 6,90 €
• European Union: 7,00 €

Shipping costs are displayed at checkout.

3.2 Outside the EU

Shipping costs vary by destination and will be calculated individually.

4. Customs, Duties & Taxes (Non‑EU Orders)

For deliveries outside the European Union, the buyer is responsible for:

• customs duties
• import taxes
• handling fees
• money transfer fees

These charges are not included in the product price or shipping cost.

As a small business (Kleinunternehmer) under § 19 UStG, we do not charge VAT. Import taxes and duties may still apply depending on your country’s regulations. Please check with your local customs office for details.

5. Delivery Address & Failed Deliveries

Orders are shipped to the address provided at checkout. Please ensure your information is accurate.

If a package is returned to us due to:

• an incorrect or incomplete address
• failure to collect the parcel
• refusal of delivery

…the buyer is responsible for the cost of re‑shipping.

6. Self‑Collection (Local Pickup)

If you prefer to collect your order in person, please contact us. We will notify you by email when your order is ready for pickup. No shipping costs apply.

7. Packaging (Environmental Compliance & Mini Atelier Products)

All Mini Atelier products, including limited edition miniature sketchbooks, Mini Worlds, wearable paintings, and other handcrafted small items, are packaged using recyclable materials and comply with the German Packaging Waste Regulation (VerpackG / PWRW). These products are registered in the LUCID Packaging Register and licensed through the Reclay dual system, ensuring proper recycling and environmental compliance.

Original artworks (unique pieces) fall under freelance artistic activity (Freiberuflerin) and are not subject to LUCID registration, as each artwork is a unique item and not a standardized commercial product.

We use high‑quality cardboard boxes, kraft paper pillow boxes, FSC‑certified tissue paper, and recyclable paper labels. Whenever possible, we choose environmentally friendly and recyclable materials.

8. Transport Damage

If your order arrives with visible damage:

• report the damage to the delivery agent immediately, and
• contact us as soon as possible at contact@beatrizherrera.de

Not reporting damage does not affect your statutory warranty rights, but it helps us file claims with the carrier.

9. Items Lost in Transit

If your package does not arrive within a reasonable timeframe, please contact us. We will assist you in tracking the shipment and, if necessary, initiate an investigation with the carrier.

10. Force Majeure & Studio Availability

As a single‑person business, occasional delays may occur due to high workload, artistic projects, travel, illness, or other circumstances beyond our control. These delays do not affect your statutory rights. If a delay affects your order, we will inform you as soon as possible.

11. Questions

If you have any questions about shipping, please contact us at: contact@beatrizherrera.de

Legal Notice for German Customers

This page is automatically translated into German using machine translation. The legally binding version of the Shipping Policy is the English version. All legally required information for German consumers (including withdrawal instructions, delivery details, and contractual terms) is provided in German during checkout and in the order confirmation email, in accordance with German law.